ASCO Valve is the world’s leading manufacturer of solenoid valves. They have a call center in the Philippines, and distributors worldwide that need to order highly configurable parts & systems online. Chat was a clear choice for cost effective communication, but ASCO needed to control when to show the chat option to visitors & to be able to survey customers outside of the chat tool – all measured with Google Analytics.
iDimension deployed a custom chat “throttle” to show or hide the LivePerson chat option to visitors based upon day or week & time of day when chat agents would be available to interact with them. The solution included a post-chat survey deployed outside of LivePerson, and complete integration into Google Analytics to measure how chat impacts other conversion goals.